Keep your IT operations under control with this comprehensive IT Operations Power BI dashboard template. Built for IT Managers, Service Desk Managers, IT Directors and CIOs who need real-time visibility into incidents, system health, SLA compliance and helpdesk performance. This free Power BI IT dashboard template covers incident management, system uptime monitoring, SLA tracking and support team KPIs — all in one PBIX file with 200 sample incident records. Key metrics covered: - Total incidents by priority (P1/P2/P3/P4) and category - SLA breach rate and resolution time by priority - Mean Time to Resolve (MTTR) and Mean Time Between Failures (MTBF) - System uptime percentage by application and month - Planned vs unplanned downtime analysis - Technician performance and ticket load distribution - CSAT score by department and ticket category - Incident trend analysis and recurring issue identification Who uses this dashboard: IT Directors presenting service health to the CIO. Service Desk Managers monitoring helpdesk performance. IT Operations Teams tracking system stability. IT Governance teams measuring SLA compliance. Industries: IT Services, Banking, Healthcare, Manufacturing, Government, Telecom, Retail. How to use this IT Operations Power BI dashboard: 1. Download the PBIX file from Briqlab 2. Open in Power BI Desktop 3. Connect to your ITSM data (ServiceNow, Freshservice, Jira, BMC Remedy, Excel export) 4. Map ticket ID, priority, assigned to, resolution time and SLA fields 5. Publish to Power BI Service for IT leadership visibility
Category
Templates
Chart Types
Bar, Pie
Industry Types
Information Technology
Main Colors
Green
Mode
light
Version
Pro
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PBIX File
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System Briqlab
System Briqlab
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