This dashboard provides a comprehensive overview of IT helpdesk performance, highlighting key metrics such as total tickets, resolution time, SLA compliance, and ticket status. It enables analysis of ticket distribution by priority and category, along with insights into SLA breaches and technician performance. The inclusion of resolution time and satisfaction trends across departments supports performance monitoring and service improvement. Overall, it delivers actionable insights to enhance operational efficiency and support quality.
Category
Templates
Chart Types
Bar, Line, Donut
Industry Types
Information Technology
Main Colors
#6C3483
Mode
light
Version
Pro
Total Views
71
Total Downloads
1
PBIX File
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I am a Data Analyst skilled in data analysis, visualization, and reporting using SQL, Excel, and Power BI. I focus on transforming raw data into meaningful insights and building dashboards that support data-driven business decisions.
Skills