IT Helpdesk Ticket Performance Dashboard

Published March 19, 2026

This dashboard provides a comprehensive overview of IT helpdesk performance, highlighting key metrics such as total tickets, resolution time, SLA compliance, and ticket status. It enables analysis of ticket distribution by priority and category, along with insights into SLA breaches and technician performance. The inclusion of resolution time and satisfaction trends across departments supports performance monitoring and service improvement. Overall, it delivers actionable insights to enhance operational efficiency and support quality.