Published
Summary: The Briqlab Customer Support Analytics Dashboard is a modern Power BI solution designed to monitor customer service performance and optimize support operations. It delivers a centralized view of interactions, response efficiency, agent productivity, and channel performance to improve customer experience and operational decision-making. Strategic Support Metrics: Real-time tracking of total interactions, calls offered, and abandoned calls Average handle time analysis to measure service efficiency Shift-wise handle seconds breakdown for workforce performance monitoring Channel-based wait time insights across Chat, Email, Social, WhatsApp, and Voice Agent performance analysis with grading and handling efficiency metrics Make it Yours: Download this Briqlab template to access the complete Power BI model, DAX measures, and visual design architecture. Connect your own call center or CRM datasets to build smarter customer support strategies today.
Category
Templates
Chart Types
Bar
Industry Types
Information Technology
Main Colors
Green
Mode
dark
Version
Free
PBIX File
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